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Welcome To Complaints & Feedback Unit (CFU)

Complaints and Feedback Unit works under MEAL Department of RWF.

The main function of CFU is to ensure that there exists an efficient mechanism within RWF to handle beneficiary, staff and general stakeholder's complaints. In addition, CFU also manages feedback RWF receives from its stakeholders.

RWF is an accountable and transparent organization and greatly values complaints and feedback it receives from its different stakeholders. RWF strongly believes that people have right to make complaints to show any dissatisfaction and the same should well be accepted and responded in a friendly, timely and transparent manner.

RWF encourages its beneficiaries, staff, contractors, partners and general stakeholders to send their complaints and feedback if any, as this helps it a lot in further improving its services and interventions.

Please feel free to visit RWF SHAFAF Web Portal at rwf.shafaf.pk to send your Complaints and Feedback online now or contact RWF Complaints & Feedback Unit (CFU) representative at following contacts to share your feedback.


Mailing Address:

Complaints & Feedback Unit (CFU)
Root Work Foundation
House # 123-A, Sindhi Muslim Housing Society,
Qasimabad, Hyderabad, Sindh, Pakistan.

PABX: (+92-22) 210 2595 & 210 2596
Fax: (+92-22) 210 2597
Email: cfu@rwf.org.pk
CFU Dedicated Landline: (+92-22) 210 25 00

Direct Landline Calling Timings:
Days: Monday - Friday
Timings: 10:00 AM - 01:00 PM


Register your compliants & Feedback online